Help & FAQ

The questions that come up most. If yours is not here, get in touch — [email protected] reaches a real inbox.

Getting started

Do I need an account?
Not to try it. Anyone gets 3 background removals a day with no signup at all. A free account raises that to 5 a day and adds 10 bonus credits for the premium tools, plus bulk mode and your history.
What file types can I upload?
JPG/JPEG, PNG and WebP, up to 10 MB per image. PDF, GIF, HEIC and video are not supported.
What do I get back?
Background removal returns a transparent PNG with a real alpha channel. If you replace the background with a colour, scene or your own image, you get a finished composite instead.
Does it work on a phone?
Yes. It runs in a mobile browser and you can upload straight from your camera roll. There is no native app.

Free limits and credits

Are free results watermarked or lower resolution?
No. Free results come back at full processing resolution with no watermark. The daily allowance is the only limit.
When does my daily allowance reset?
Daily allowances reset at midnight UTC.
What costs credits?
Background removal beyond your free daily allowance costs 1 credit. Upscale 2x and photo enhance cost 1; upscale 4x and background replace cost 2. Resize, convert and compress are free and always will be.
How much are credits?
Pay as you go is $2 for 10 credits with no subscription. Subscriptions are $9/month for 100 credits, $19 for 250 and $39 for 600 — roughly 9¢ down to 6.5¢ per image. Yearly billing takes 10% off.
Do credits expire?
Purchased and granted credits roll over for up to three months. When you spend, the credits closest to expiring are used first.

Quality and results

Why does my cutout have a faint light fringe?
That is background colour bleeding into the edge, and it shows most when a light background is removed and the result is placed on a dark one. More separation between subject and background in the source photo is the most effective fix.
Why did it cut off part of my subject?
Usually low contrast — a dark subject against a dark background, or an object partly hidden behind something else. Uploading the largest, least-compressed original you have makes a real difference.
My downloaded PNG looks like it has a white background.
Some image viewers render transparency as white, including Windows Photos and macOS Preview thumbnails. Open the file in a browser or drop it onto a coloured slide to check.
Can I get a transparent JPG?
No — the JPG format has no alpha channel, so no tool can do this. Use the PNG, or replace the background with a solid colour and save that as a JPG.
How do I get a bigger image?
Run the result through the 2x or 4x upscaler. Cut out first, then upscale — that order gives a better result than the reverse.

Bulk and volume

How many images can I process at once?
Bulk mode takes up to 10 images per batch and lets you download the finished set together. There is no limit on how many batches you run.
Can I leave the page while a batch runs?
Yes. Processing continues and your results are waiting when you come back.
Is there an API?
Not yet. It is in development and the early-access list is open — the volumes and use cases people submit there are what shape it.

Billing and account

Do I have to subscribe?
No. Credits work without any subscription. Subscriptions exist because they are cheaper per image if you are processing regularly.
Can I cancel a subscription?
Yes, at any time from your billing settings. You keep the credits already granted for that period.
Can I get a refund?
See the refund policy for the full terms, or email support and explain what happened.

Privacy

How long do you keep my images?
Processed results are retained for 30 days so you can retrieve them from My Images, then deleted automatically. You can download anything you want to keep at any point before that.
Do you train models on my images?
No. Your images are used to produce your result and nothing else. They are never sold or used for advertising.
Who else touches my files?
Storage is Cloudflare R2, and background-removal inference runs on GPU infrastructure operated by Replicate as our sub-processor. The privacy policy lists every sub-processor in full.
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